Support
Contact us
Email is the fastest way to reach us. We answer within one business day.
DUPR match disputes and corrections
Organizers can send results from Tournament Maestro to DUPR so they count toward your rating. If a match that was sent to DUPR is wrong — the score, the players, or a match that should not have been submitted at all — here is how to get it fixed:
- Ask the organizer first. The organizer who ran the event can correct the score or remove the match from their event page; the change is sent to DUPR automatically the next time they sync results.
- If that does not resolve it, email us at support@tournament-maestro.com with the subject “DUPR match dispute”. Include your DUPR ID, the event name and date, the players in the match, and what is wrong. We will confirm the record with the organizer and correct or delete the match on DUPR within five business days, and let you know when it is done.
- Rating questions that are not about a specific match (how DUPR calculates ratings, reliability, subscriptions) are handled by DUPR directly through the help section of the DUPR app or dashboard.
Connecting or disconnecting DUPR
Connect your DUPR account from your Account page. To disconnect, revoke Tournament Maestro from your DUPR profile settings; we stop syncing your rating as soon as DUPR tells us. What we store and why is described in our Privacy Policy.
Everything else
Registration problems, event questions, text-message issues (or reply STOP to any text to opt out), account changes — email us and include the event name or the page you were on.
Tournament Maestro is a product operated by Igloo Pickleball, LLC, Punta Gorda, FL.